Terms and Conditions

Terms and Conditions.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period during which the consumer can exercise their right of withdrawal;

  • Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Long-term transaction: a distance contract concerning a series of products and/or services, whose delivery and/or purchase obligations are spread over time;

  • Durable medium: any means that allows the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction;

  • Right of withdrawal: the consumer's ability to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusively one or more means of distance communication are used up to and including the conclusion of the contract;

  • Means of distance communication: any means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same place;

  • Terms and Conditions: these Terms and Conditions of the entrepreneur.

Article 2 – Applicability

These terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before a distance contract is concluded, the consumer will be given access to the text of these terms and conditions. If this is not reasonably possible, the consumer will be informed that the terms and conditions can be viewed at the entrepreneur’s premises and will be sent free of charge upon request.

If the distance contract is concluded electronically, the terms and conditions may be made available electronically so that the consumer can easily store them on a durable medium. If this is not reasonably possible, the consumer will be informed where the terms and conditions can be viewed electronically and that they will be sent free of charge upon request.

If specific product or service conditions also apply, the provisions above apply correspondingly. In case of conflicting terms, the consumer may always invoke the most favorable provision.

If one or more provisions of these terms and conditions are void or annulled, the remaining provisions and the agreement remain in effect, and the void provision will be replaced by a provision that approximates the original intent.

Situations not covered by these terms and conditions should be assessed in the spirit of these terms and conditions.

Ambiguities regarding the interpretation of one or more provisions shall be interpreted in the spirit of these terms and conditions.

Article 3 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.

The offer is non-binding. The entrepreneur may modify or adjust the offer.

The offer contains a complete and accurate description of the products and/or services. Descriptions are detailed enough to allow the consumer to make a proper assessment. Images are truthful representations of the products/services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images and specifications are indicative and do not give rise to claims for compensation or dissolution of the contract.

Product images are accurate representations, but exact colors may differ from the actual products.

Each offer contains sufficient information for the consumer to understand their rights and obligations, including:

  • Price, excluding import duties and VAT (these costs are the customer’s responsibility);

  • Shipping costs;

  • How the agreement is concluded and what actions are necessary;

  • Applicability of the right of withdrawal;

  • Payment, delivery, and execution details;

  • Acceptance period or price guarantee period;

  • Fees for using distance communication techniques, if applicable;

  • Whether the agreement is archived and how it can be accessed;

  • How the consumer can verify and correct personal data;

  • Other languages in which the agreement may be concluded;

  • Codes of conduct applicable to the entrepreneur;

  • Minimum duration for long-term transactions.

Optional: available sizes, colors, or materials.

Article 4 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets its conditions, subject to paragraph 4.

If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt electronically. Until this confirmation is received, the consumer may dissolve the agreement.

The entrepreneur takes appropriate technical and organizational measures to secure electronic data transfer and provide a safe web environment. If electronic payment is possible, the entrepreneur will take appropriate security measures.

The entrepreneur may investigate whether the consumer can meet payment obligations and relevant factors for responsible contracting. If the entrepreneur has reasonable grounds to refuse the agreement, they may do so or attach special conditions.

The entrepreneur will provide the consumer, in writing or on a durable medium, with the following information:

  • The business address for complaints;

  • Conditions and methods for exercising the right of withdrawal;

  • Information on warranties and after-sales service;

  • Data referred to in Article 4, paragraph 3, unless already provided;

  • Termination requirements for long-term agreements.

For long-term transactions, this applies only to the first delivery.

Agreements are conditional on the availability of the relevant products.

Article 5 – Right of Withdrawal

Consumers may withdraw from a purchase within 14 days without giving a reason. The cooling-off period starts the day after receipt of the product.

During this period, the consumer must handle the product carefully and may only use it to the extent necessary to assess if they wish to keep it. Returned products must include all accessories and, if reasonably possible, be in the original condition and packaging, following the entrepreneur’s instructions.

Consumers must notify the entrepreneur of their withdrawal within 14 days after receipt. The product must be returned within 14 days after notification, with proof of shipment.

If the consumer fails to notify or return the product within the stated periods, the purchase is considered final.

Article 6 – Costs in Case of Withdrawal

Return costs are borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund it within 14 days of withdrawal, provided the product has been received or proof of return is provided.

Article 7 – Exclusion of Right of Withdrawal

The entrepreneur may exclude withdrawal rights for:

  • Customized products according to consumer specifications;

  • Products clearly of a personal nature;

  • Products that cannot be returned due to their nature;

  • Perishable or quickly aging products;

  • Products with prices subject to financial market fluctuations beyond the entrepreneur’s control;

  • Newspapers and magazines;

  • Sealed audio, video, and software once opened;

  • Sealed hygienic products once opened.

Services excluded from withdrawal include:

  • Accommodation, transport, restaurant services, or leisure activities on a specific date/period;

  • Services that start with consumer consent before the cooling-off period expires;

  • Bets and lotteries.

Article 8 – Price

Prices in the offer remain unchanged during the stated validity, except due to VAT changes.

Products with prices tied to financial market fluctuations may vary. Price increases within 3 months after the agreement are only allowed due to legal provisions. After 3 months, increases are allowed if the consumer can terminate the agreement from the day the increase applies.

Delivery is outside the EU; import VAT or customs fees are the customer’s responsibility.

All prices are subject to printing errors; the entrepreneur is not liable for these.

Article 9 – Identity of the Entrepreneur

Company Name: Trevora
Business Address: Amsterdam
Email: support@[YOUR STORE NAME].nl
Chamber of Commerce Number: 926510541
VAT ID: NL004968067B08

Article 10 – Conformity and Warranty

The entrepreneur guarantees products/services comply with the agreement, specifications, usability standards, and applicable laws.

Manufacturer warranties do not affect statutory rights.

Defects must be reported within 14 days of delivery. Products must be returned in original, unused condition.

The entrepreneur’s warranty aligns with the factory warranty but does not guarantee suitability for individual applications or advice given.

Warranty exclusions include:

  • Products repaired or modified by the consumer/third parties;

  • Products exposed to abnormal conditions or misused;

  • Defects due to governmental material requirements.

Article 11 – Delivery and Execution

The entrepreneur exercises the greatest care when receiving and executing orders.

Delivery address is as provided by the consumer.

Orders will be executed promptly, no later than 30 days, unless agreed otherwise. Delays will be communicated, and consumers may cancel at no cost and claim damages.

Risk of damage or loss remains with the entrepreneur until delivery to the consumer or authorized representative, unless agreed otherwise.

Article 12 – Long-Term Transactions: Duration, Termination, and Extension

Termination: Consumers may terminate indefinite agreements with up to one month’s notice. Fixed-term agreements may be terminated at the end of the term with up to one month’s notice.

Extension: Fixed-term agreements cannot be automatically extended unless specified for periodicals (max three months) and may be terminated with up to one month’s notice.

Duration: Agreements longer than one year may be terminated after one year with up to one month’s notice, unless unreasonable.

Article 13 – Payment

Unless otherwise agreed, payments are due within 7 days after the cooling-off period. For services, within 7 days of receiving confirmation.

The consumer must report errors in payment information immediately.

In case of non-payment, the entrepreneur may charge reasonable costs notified in advance.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days after discovering defects.

Complaints are answered within 14 days; longer processing times will be communicated.

Unresolved complaints may enter dispute resolution.

If justified, the entrepreneur will replace or repair products free of charge.

Article 15 – Disputes

Dutch law exclusively applies to agreements, even if the consumer resides abroad.

Article 16 – CESOP

From 2024 onwards, under the amendment to the VAT Act 1968 (implementation of the Payment Services Directive), payment service providers may register data in the European CESOP system.